At Onboard Maritime we are committed to providing high-quality maritime educational content and services that meet and exceed our clients, stakeholders and regulatory bodies' expectations.
Our quality policy guarantees ongoing progress and client satisfaction in the principle of ISO 9001:2015.
Our quality policy is defined by the following:
- Recognise and meet the needs and expectations of the customer.
- Ensure compliance with relevant regulatory requirements.
- Continuously seek and act on customer feedback to enhance our services and products.
- Demonstrate leadership and commitment to the quality management system.
- Ensure that the company’s strategic direction and quality targets align.
- Encourage all Onboard Maritime employees to support a culture of excellence and ongoing development.
- Train and support employees to contribute to the effectiveness of the quality management system.
- Review quality policy regularly to drive performance improvements.
- Encourage innovative thinking and problem-solving to enhance operational quality and performance.
- Develop and maintain strong relationships with our partners, suppliers and customers.
- Engage with those working with Onboard Maritime to understand their needs and expectations, ensuring our products remain relevant and effective.
Onboard Maritime recognises the importance of sustainable working practices and considers environmental impacts as part of its operational and strategic decision-making. As a digital learning provider, online delivery remains the foreseeable long-term direction of the organisation, supporting accessibility, operational efficiency and reduced reliance on printed materials and unnecessary travel.
The quality policy will be frequently evaluated to ensure its continuous relevance and consistency with Onboard Maritime’s strategic direction and will be communicated to all employees of Onboard Maritime and available to any relevant interested party.
